GUESTY
Help Center Platform
Guesty's help center was based on an outdated system that couldn't handle the amount of tickets submitted and was creating much confusion amongst our clients. I was tasked with designing the whole system from scratch, both UX and UI. After solving the UX design I decided to implement the new marketing branding in the system UI and created some visual elements that were unique to the help center- the super heroes. The results of the redesign were massive- bringing the support success rate up to 92% and minimising wait time for ticket answers to no longer then 24 hours.
TICKETING PROCESS UX- various screens
First screens to choose problem type
Simple question ticket
Ticket with predetermined dropdown items
Ticket received- article suggestions
Inserting information drops down article suggestions
Dropdown behavior
Error in fields
ICONS
SUPER HERO
SUPPORT UI
TICKET PROCESS
TICKETING WIDGET
