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GUESTY
Help Center Platform

Guesty's help center was based on an outdated system that couldn't handle the amount of tickets submitted and was creating much confusion amongst our clients. I was tasked with designing the whole system from scratch, both UX and UI. After solving the UX design I decided to implement the new marketing branding in the system UI and created some visual elements that were unique to the help center- the super heroes. The results of the redesign were massive- bringing the support success rate up to 92% and minimising wait time for ticket answers to no longer then 24 hours.

TICKETING PROCESS UX- various screens

First screens to choose problem type

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Simple question ticket

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Ticket with predetermined dropdown items

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Ticket received- article suggestions

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Inserting information drops down article suggestions

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Dropdown behavior

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Error in fields

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ICONS

icons for help center.png

SUPER HERO 

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SUPPORT UI

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main screen.png

TICKET PROCESS

how can we help.png
feature or booking channel.png
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TICKETING WIDGET

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